Privacy Statement

Privacy regulation
This is the privacy regulation of Riff Nederland BV in Amsterdam and its subsidiaries Jaagers BV, Tribal Internet Marketing BV, and The Webcare Company BV (in the following referred to jointly as: “Riff”), for its website www.riffonline.com (in the following: "Website"). This regulation gives you, as a user of the Website, insight in the data which Riff processes in this context, the purposes for which we process them, and the manner in which they are processed.

Riff respects the privacy of all users of the Website and makes sure that the personal data you provide us with will be handled with confidentiality.

Links to third-party websites
On the Website you can find links to websites of third parties. After clicking on said links, users are led through to the website of the relevant third party (in the following: “Third-party Websites”). To the use of such Third-party Websites, the privacy regulation of the relevant third party is applicable. User must read the privacy regulation of this third party to acquire insight in how this party handles your personal data. Riff is not liable for the data which is provided, processed, or collected during visits to such Third-party Websites.

Cookies
In order to enable users of the Website to make use of the full functionality of the Website, Riff places small units of information (cookies or comparable technologies) on the devices used by its users (such as a laptop, tablet, telephone), or Riff reads information as it is lodged in the browser settings on the devices of its users.

Riff makes use of the "types of cookies" described below:

Functional cookies
These cookies are necessary for the implementation of the provision of services which is requested or to show the sought website and the associated functionality. Examples of such cookies are ‘load balancing’ cookies and cookies to remember the language preference of the user during the browser session. These cookies are saved no longer than the relevant browser session.

Cookies to optimise the user experience, the provision of services, and their quality
RIFF needs the prior consent of its users before it may make use of non-functional cookies. A user gives his consent by ticking off the notification for it on THE WEBSITE. These cookies are used to provide you as a visitor to the RIFF Website with improved services and a better user experience. These remember, for instance, the login name of the relevant user after the browser session has ended, so that the user does not need to fill it out again upon the next visit to the portal (for that purpose we store information, such as your name and address, phone number and e-mail address, so that you do not need to fill this out for every new request).
Data regarding the use of our website and the feedback we obtain from our visitors help us to further develop and improve our website.
These cookies are saved for 2 weeks after conclusion of a browser session.

Upon your first visit to one of our websites, you are given the option of not making use of cookies. Also in case you have indicated before you want to make use of cookies, you can withdraw that consent at any time by way of [input from user please on how user must be enabled to revoke consent]. More information regarding the enabling and disabling and the removal of cookies can be can be found with the aid of the Help function of your browser.

Google Analytics
RIFF makes use of Google Analytics cookies to be able to analyse the use of THE WEBSITE and services. RIFF has concluded a processor agreement with Google Analytics. The choice was made, hereby, to only register a part of your IP address and the data is not shared with other services of Google Inc. Google Analytics cookies give RIFF information on usage and navigation within/between THE WEBSITE and/or services. This information helps RIFF to improve the design of THE WEBSITE and services to better adjust them to the needs of its users, to analyse trends, and to track navigation behaviour. The information which is collected with the aid of these cookies, is provided to Google Analytics so as to enable them to evaluate the use which is made of THE WEBSITE and/or services and to draw up statistical reports for it. More information about the use by Google Analytics of the information provided to it can be found in the Privacy Policy of Google Analytics.

Private logging
If you have granted permission for these cookies to be applied, our servers register the data which your browser sends from your devices to the server on which the information is located when you visit THE WEBSITE. For this, server log files are kept. These server log files contain information such as your website visits, IP address, and information about the browser which is used, such as the browser type, browser language, and the date and time of your visit (login data). Upon a next visit to THE WEBSITE, we are able to recognise you.
This information is used to compose website statistics and to get a picture of websites which are popular and which third party websites link to our sites. We only intend to use this data – such as your IP address – to localise/detect any problems which may occur with our server or to detect other technical issues with THE WEBSITE and/or services, as well as the abuse of those.
Such cookies are saved after conclusion of a browser session [include the retention term applied for this, for example: (X-period) after the first browser session, unless the user reappears again, in which case the term is renewed for a month each time.]

Social media
On THE WEBSITE, social media buttons are included for Facebook, Google+, Twitter, and LinkedIn. With the aid of these buttons you can choose to indicate to said services through your own social media account that you are interested in our products and services. If you click on a social media button, the relevant social media provider may place one or multiple cookies to recognise you. This will subsequently be visible for the visitors to your personal social media web pages. To the use of such social media websites the relevant conditions of that social media provider are applicable. The privacy regulation of RIFF is emphatically not applicable to the use of such social media services. Also see under the heading “Links to third party websites”.

Advertising cookies

Communication and newsletters
When you send an e-mail or other messages to Riff as a visitor to our Website, we will use and keep such messages, for as long as necessary, to process your questions/answer your requests (user’s communication).

Sharing with third parties
In the following cases, Riff shares personal data with third parties:

  • If we provide such data to our (sub-)processors with the objective of having carried out the (part of the) provision of services assigned to them. These third parties may only process the data as a (sub-)assignment from us and we require that these parties agree to exclusively process such data in accordance with our instructions and in conformity with this privacy regulation and with other desirable measures concerning confidentiality and security;
  • If we are convinced, in good faith, that the making accessible, processing, using, saving, or disclosing of such data is reasonably necessary to (a) comply with any possible applicable legislation and regulations, legal procedures, or an enforceable request of an official body, (b) detect fraud, technical or security issues, to prevent or otherwise handle them, under the conviction of having a legitimate interest to do so, (d) protect the rights, property, or safety of Riff, its users and the public against imminent danger, to the extent legally permitted or required, or (e) in case we have obtained your express consent for it (‘informed consent’);

Security
We appreciate the trust you invest in us and we will therefore handle your data with the greatest possible diligence.

Riff takes appropriate security measures for the protection against illegitimate access to, illegitimate modification, disclosure, or destruction of data. This includes internal controls of our policy and security measures regarding the collection, storage, and processing of data, as well as physical security measures as a protection against illegitimate access to systems on which we keep personal data. If you create an account with RIFF, we keep your data on a Secure Server. RIFF limits the access to personal data to those employees, contractors, and agents of RIFF who need the data to manage, develop, or improve our services. Our employee and third parties deployed by us are obligated to respect the confidentiality of your data. Riff processes personal data for the purposes the data is collected for and in conformity with this privacy regulation. We will continue to control our privacy regulation regarding the collection, storage, and processing of data to make sure that we only collect, store, and process the data which is required to provide or improve our services, or which are otherwise permitted according to this policy.

Questions and complaints handling
In case you have questions or complaints about the processing of your personal data by Riff, you can communicate this easily and free of charges to Riff, in the following manners:

  • By e-mail: info@riffonline.com
  • By telephone: +31736487070;
  • Regular mail: Larenweg 24
  • 5234 KA 's-Hertogenbosch, the Netherlands

Perusal, correction, and removal personal data and objection
Riff gives its very best in good faith to provide the users of its Website and other persons concerned with access to their personal data or to otherwise allow perusal of their personal data, to correct this data if it is not correct, or to remove it if so requested, or to recover it or to limit the processing or to object to it, and all matters in conformity with the legal rights of the person(s) concerned.

Riff will request the visitor to identify before such requests are processed. Riff may refuse to process such requests if they are repeated or systematic in an unreasonable manner, if they require excessive technical exertions, if they threaten the privacy of others, or if they are nearly impossible in a practical sense (for example requests with regard to data which is kept on back-up tapes). Riff notifies the person concerned of its decision within four weeks after receipt of the request in writing. This term can be extended if the request is complex or if many requests are submitted at the same time.

A rejection or extension is substantiated. If you do not agree with our decision, you may file a complaint with the data protection agency ‘Autoriteit Persoonsgegevens’. Riff carries out this service as swiftly as possible and – to the extent it can be considered data controller – at its own expense, except in the event the implementation of this service requires excessive exertions, in which case it can ask such compensation as is applicable according to the legislation and regulations in such case from the person concerned. In those cases that Riff can be considered the processor in the sense of applicable legislation for the protection of personal data, Riff has the right to charge compensation for the costs of the above.

Retention term
Riff saves personal data as identifiable data for as long as is necessary for the purpose it was collected for, as described in this privacy policy. In anonymised form, the data may possibly be kept for longer by Riff.

New developments/modifications Privacy policy
This regulation may, from time to time, be modified, for example to align it with legislation and regulations applicable at that moment. If this privacy policy is modified, it will be timely announced on the Website.