Monitoring & Customer care
Social media makes it easy to get in touch with companies. Moreover, you can share a question or complaint with a wide audience at once. This offers you the opportunity to respond to your (future) customers. That way you keep control over what is said about your brand.
With online customer care we can answer questions and give advice. We can also initiate a helping if necessary. This is the perfect way to resolve complaints effectively.
Online customer care helps you to have satisfied customers and a positive brand experience. Improving your client’s sentiment is therefore just as important to us as a high response speed.
Want to know how we do this for Philips Hue and what the results are?