Social engagement team

Building a strong team is an absolute prerequisite for successful, effective social customer contact efforts. As your partner on this journey, we can take everything out of your hands.

Why opt for a digital engagement team?

If you’re looking for complete peace of mind, RIFF can set up all your digital engagement activities in Amsterdam. This means we will take care of all your digital engagement efforts, including management, HR and traffic management, ensuring you that the volumes of customer queries, which are subject to constant changes, are always met with sufficient capacity.

Our experienced engagement specialists let us provide added value immediately after implementation. Our engagement specialists are creative, empathic and sales-driven. We also have in-house multilingual engagement specialists, so international digital engagement teams don’t pose a problem for us!

What does RIFF do?

We look for the right people for the team and organize the implementation that’s the best match for your organization. The engagement team is supervised by a RIFF Team Manager and Client manager, who guarantee the continuity of customer contact, monitor the quality of digital engagement and coach the team members.

Our teams are ready to help.

Do you also want a team to take care of all your digital engagement efforts? Our consultants know exactly which questions to ask to set up and train a successful team.

One of our consultants will gladly look at your wants & needs and help you explore what we can do for you!