Marina Bay Sands Expo and Convention Centre, Singapore
Omnichannel passenger services
RIFF provides full customer contact services for airports with an entirely new omnichannel approach that matches the changing customer needs. It is our ambition to help passengers in the terminal even better and more efficiently when they have questions or problems. One of our well known omnichannel operations is Schiphol. RIFF was commissioned by Schiphol to set up an entirely new customer contact center and provide daily customer contact with a team of over 100 professionals.
RIFF handles all customer contact via all digital and direct contact channels like telephony, WhatsApp and messenger and on location with a specially trained team. In cooperation with our clients, we continuously monitor the customer experiences, and passenger services are improved accordingly.
Want to know how we organize our omnichannel airport solution? Meet us at Booth D1 on November 12 and 13 2019.